Privacy Policy

1. Introduction

CallView AI Inc. ("CallView," "we," "us," or "our") operates the website at callview.ai and provides software and services that help service businesses run AI-assisted outbound and inbound conversations with their leads and customers. This Privacy Policy explains what personal information we collect, how we use it, how we share it, and the choices available to you.

By using our website, requesting a demo, contacting us, or providing your phone number to receive text messages from CallView, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our services.

2. Who we are

CallView AI Inc. is the data controller responsible for the information described in this Privacy Policy. You can contact us at support@callview.ai.

3. Information we collect

Information you provide directly

• Contact and identifying information: name, business name, job title, email address, mobile phone number.
• Demo and scheduling information: information you submit when booking a call through our scheduling tools, including date, time, and any notes or questions.
• Communications: the content of messages, emails, and calls you exchange with us.
• Account information if you become a customer of CallView, including billing information, team member details, and service configuration.

Information we collect automatically

• Device and log data: IP address, browser type, operating system, referring URLs, pages viewed, date and time of access.
• Cookies and similar technologies: used to operate the website, analyze usage, and remember preferences. See Section 7 below.

Information we receive from third parties

• Analytics providers, hosting providers, and communications infrastructure partners who help us operate the website and deliver messages you have consented to receive.

4. How we use information

We use the information we collect to:

• Provide, operate, maintain, and improve our website and services.
• Respond to inquiries, schedule demos, and communicate with you about CallView.
• Send transactional communications such as appointment confirmations, reminders, and post-call follow-ups.
• With your consent, send occasional updates about CallView products and services.
• Analyze website usage, measure campaign performance, and improve the product.
• Protect the security of our services, detect and prevent fraud, and enforce our terms.
• Comply with applicable laws, regulations, and legal process.

5. SMS and text messaging

This section describes how CallView collects and uses mobile phone numbers for text messaging. It applies whenever you provide your mobile number to CallView and consent to receive text messages from us.

How we collect phone numbers

We collect mobile phone numbers when you:

• Submit a demo request, contact form, or booking form on callview.ai or on one of our scheduling pages (for example, link.callview.ai).
• Provide your number during a conversation, email thread, or demo call.
• Opt in to receive text messages from CallView by replying to, or otherwise affirmatively consenting to, an SMS program operated by CallView.
• Become a customer of CallView and provide contact numbers as part of your account.

Types of messages you may receive

If you consent to receive text messages from CallView, you may receive:

• Appointment and demo confirmations. Confirmation of bookings you have made with CallView, including date, time, and meeting link.
• Reminders. Reminders before a scheduled demo, call, or meeting.
• Follow-ups. Messages following a phone conversation we had with you or conducted on your behalf, including summaries, resources, or next-step information.
• Account and service notifications, if you are a CallView customer.
• Occasional product or service updates from CallView, only if you have separately opted in to receive them.

Frequency and charges

Message frequency varies depending on your interactions with CallView. Typically you will receive no more than 10 messages per month. Message and data rates may apply. CallView is not responsible for any charges from your mobile carrier.

Opting out and getting help

• Reply STOP to any CallView text message to unsubscribe from that messaging program. You may also reply UNSUBSCRIBE, CANCEL, END, QUIT, or OPTOUT. You will receive one final confirmation message, after which you will not receive additional messages from that program.
• Reply HELP to any CallView text message to receive support information. You may also email support@callview.ai for help at any time.

How SMS data is shared

Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the text message services.

In plain language: your phone number and your consent to receive SMS from CallView are not sold, rented, or provided to third parties for marketing. They are only shared with the telecommunications providers and messaging infrastructure partners we use to actually deliver the messages you have consented to receive.

For a standalone summary of the CallView SMS program, see our SMS Terms.

6. How we share information

We share personal information only as described below.

• Service providers and infrastructure partners. Hosting providers, analytics providers, email and SMS delivery providers, payment processors, and customer-support tools, acting on our behalf and bound by confidentiality.
• Legal compliance and protection. When required to comply with law, legal process, or a valid government request; to enforce our terms; or to protect the rights, property, or safety of CallView, our users, or others.
• Business transfers. In connection with a merger, acquisition, financing, or sale of assets, subject to appropriate confidentiality protections.
• With your consent. Any other sharing will be done only with your explicit consent.

We do not sell your personal information, and we do not share your mobile phone number or SMS consent data with third parties for their own marketing.

7. Cookies and analytics

We use cookies and similar technologies to operate the website, understand how it is used, and improve the experience. You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of the site.

We may use analytics providers to understand aggregate usage patterns. These providers act on our behalf and may collect IP address, device identifiers, and pages viewed.

8. Data security

We use reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission over the internet or storage is completely secure, and we cannot guarantee absolute security.

9. Data retention

We retain personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements. When information is no longer needed, we delete or anonymize it.

10. Your rights and choices

Depending on where you live, you may have rights to access, correct, delete, or obtain a copy of your personal information, and to restrict or object to certain processing. To exercise these rights, contact us at support@callview.ai. We will respond within the time required by applicable law.

You can opt out of marketing emails using the unsubscribe link in any marketing email. You can opt out of CallView SMS messages at any time by replying STOP, as described in Section 5.

11. Children's privacy

Our services are not directed to children under 16, and we do not knowingly collect personal information from children under 16. If we learn that we have collected information from a child under 16, we will delete it.

12. International users

CallView is based in the United States. If you access our services from outside the United States, your information will be transferred to, stored, and processed in the United States and other jurisdictions where our service providers operate.

13. Changes to this policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, provide additional notice. Your continued use of our services after changes take effect constitutes acceptance of the revised policy.

14. Contact us

If you have questions about this Privacy Policy or our privacy practices, contact us at support@callview.ai.