Privacy Policy

1. Introduction

CallView AI Inc. ("CallView," "Company," "we," "us," or "our") operates the website at callview.ai, the application at app.callview.ai, and the human-in-the-loop AI voice and messaging platform (collectively, the "Service"). This Privacy Policy describes the data-governance framework under which we collect, use, process, and share personal and business data.

By accessing the Service, requesting a demo, providing your phone number to receive text messages from CallView, or otherwise interacting with us, you agree to the practices described here. If you do not agree, please do not use the Service.

2. Who we are

CallView AI Inc. is a Delaware corporation with operations in the United States and the Philippines. CallView is the data controller responsible for the information described in this Privacy Policy. You can contact us at support@callview.ai.

3. Scope and operational entitlement

3.1 Usage entitlement

By accessing the Service, you grant CallView a worldwide, royalty-free right to monitor, analyze, and record your usage of the Platform. This entitlement is fundamental to providing the Service and is exercised to: (a) verify compliance with usage limits; (b) detect security anomalies; (c) enforce billing obligations; and (d) optimize resource allocation in a multi-tenant architecture.

3.2 Who this policy applies to

• Authorized users: individuals registered to use the SaaS platform.
• Conversation participants: individuals who interact with our AI agents via telephony or messaging.
• Website visitors: individuals navigating callview.ai and related properties.
• Service partners: human operators contracted to fulfill client campaigns on the platform.

4. Information we collect

4.1 Information you provide directly

• Account registration: identity, business name, billing details.
• Campaign configuration: scripts, rules, intake fields, routing logic.
• Customer CRM data: lead lists, contact records, disposition data synced via API.
• Voice samples: audio recordings submitted to enable voice-cloning features.
• Contact and demo information: name, business, job title, email, mobile phone number, notes, and questions submitted through forms or scheduling tools.
• Communications: the content of messages, emails, and calls you exchange with us.

4.2 Information collected automatically

• Telephony metadata: call duration, disposition, routing, carrier signals.
• Infrastructure logs: IP address, latency, errors, device, browser, operating system, referring URLs, pages viewed, date and time of access.
• Audio recordings and transcripts of calls conducted on the platform.
• Coaching interactions: interventions, whispers, takeovers, and supervisor activity.
• Cookies and similar technologies used to operate the website and remember preferences. See Section 14.

4.3 Voice data specifics

We collect and process audio recordings of calls made through the Service. These recordings are processed by third-party voice-synthesis and transcription providers, including ElevenLabs. By using the Service, you authorize this processing chain and warrant that you have obtained all necessary third-party consents for such recording.

5. How we use information

We process data under the following legal bases and purposes:

• Contractual necessity: to deliver the AI calling functionality, execute campaigns, provide the live-coaching console, and run SMS and messaging programs.
• Legitimate business interest: to ensure platform security, prevent fraud (including toll fraud), bill accurate usage fees, and improve platform latency and reliability.
• Legal obligation: to comply with telecommunications regulations (including traceback requests), tax requirements, and applicable data-protection laws.
• Your consent, where we rely on it for specific activities (including marketing communications and SMS programs).

We also use information to:

• Respond to inquiries, schedule demos, and communicate about CallView.
• Send transactional communications such as appointment confirmations, reminders, and post-call follow-ups.
• Analyze website usage, measure campaign performance, and improve the product.
• Protect the security of our services, detect and prevent fraud, and enforce our terms.

5.1 Enterprise firewalling

We do not use your proprietary customer data, such as your specific lead lists or your custom closing scripts, to train our foundational models for the benefit of other customers. Your work product remains isolated to your tenant.

6. SMS and text messaging

This section describes how CallView collects and uses mobile phone numbers for text messaging. It applies whenever you provide your mobile number to CallView and consent to receive text messages from us.

6.1 How we collect phone numbers

We collect mobile phone numbers when you:

• Submit a demo request, contact form, or booking form on callview.ai or on one of our scheduling pages (for example, link.callview.ai).
• Provide your number during a conversation, email thread, or demo call.
• Opt in to receive text messages from CallView by replying to, or otherwise affirmatively consenting to, an SMS program operated by CallView.
• Become a customer of CallView and provide contact numbers as part of your account.

6.2 Types of messages you may receive

• Appointment and demo confirmations. Confirmation of bookings you have made with CallView, including date, time, and meeting link.
• Reminders. Reminders before a scheduled demo, call, or meeting.
• Follow-ups. Messages following a phone conversation we had with you or conducted on your behalf.
• Account and service notifications, if you are a CallView customer.
• Occasional product or service updates from CallView, only if you have separately opted in to receive them.

6.3 Frequency and charges

Message frequency varies depending on your interactions with CallView. Typically you will receive no more than 10 messages per month. Message and data rates may apply. CallView is not responsible for any charges from your mobile carrier.

6.4 Opting out and getting help

• Reply STOP to any CallView text message to unsubscribe. You may also reply UNSUBSCRIBE, CANCEL, END, QUIT, or OPTOUT. You will receive one final confirmation message, after which you will not receive additional messages from that program.
• Reply HELP to any CallView text message to receive support information. You may also email support@callview.ai for help at any time.

6.5 How SMS data is shared

Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the text message services.

In plain language: your phone number and your consent to receive SMS from CallView are not sold, rented, or provided to third parties for marketing. They are only shared with the telecommunications providers and messaging infrastructure partners we use to actually deliver the messages you have consented to receive.

For a standalone summary of the CallView SMS program, see our SMS Terms.

7. Sharing and sub-processors

To deliver the Service at scale, we transfer data to specific infrastructure providers. You acknowledge the following data-processing chain:

Beyond our sub-processors, we share personal information only as described below.

• Legal compliance and protection: when required to comply with law, legal process, or a valid government request; to enforce our terms; or to protect the rights, property, or safety of CallView, our users, or others.
• Business transfers: in connection with a merger, acquisition, financing, or sale of assets, subject to appropriate confidentiality protections.
• With your consent: any other sharing will be done only with your explicit consent.

We do not sell your personal information, and we do not share your mobile phone number or SMS consent data with third parties for their own marketing.

8. International data sovereignty

CallView AI Inc. is a Delaware corporation with operations in the United States and the Philippines. You acknowledge that your data will be transferred to, processed, and stored in the United States and other jurisdictions where our service providers operate.

For customers in the EEA, UK, or Switzerland, we execute Standard Contractual Clauses (SCCs) to validate these transfers under GDPR. We implement supplementary measures including encryption at rest, strict access controls, and logical tenant segregation to ensure data protection equivalent to European standards.

9. Security posture

We maintain a comprehensive information-security program designed to protect the integrity of your data. Key controls include:

• Encryption: TLS 1.2+ for all data in transit, AES-256 for data at rest.
• Access control: strict role-based access control (RBAC) and multi-factor authentication (MFA) for administrative access.
• Monitoring: 24/7 automated monitoring of infrastructure for intrusion attempts and DDoS attacks.
• Segregation: logical tenant isolation to prevent data commingling.

No method of transmission over the internet or storage is completely secure, and we cannot guarantee absolute security.

10. Data retention

We retain personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements. Call recordings, transcripts, and telephony metadata are retained according to the schedule in your service agreement or, absent one, the default retention period documented in your account settings. When information is no longer needed, we delete or anonymize it.

11. Your rights and choices

Depending on where you live, you may have rights regarding your personal information, including under the California Consumer Privacy Act (CCPA), the EU General Data Protection Regulation (GDPR), and the Philippines Data Privacy Act of 2012 (Republic Act No. 10173).

• Right to know or access: request details on the specific pieces of data we hold about you.
• Right to correct: request correction of inaccurate personal information.
• Right to delete: request deletion of personal data (subject to our legal retention obligations).
• Right to restrict or object: to certain processing.
• Right to portability: where applicable under law.

To exercise these rights, contact us at support@callview.ai. We will respond within the time required by applicable law.

You can opt out of marketing emails using the unsubscribe link in any marketing email. You can opt out of CallView SMS messages at any time by replying STOP, as described in Section 6.

12. Philippines Data Privacy Act

For data subjects in the Philippines, we adhere to the Data Privacy Act of 2012 (Republic Act No. 10173). We respect your rights to information, object, access, rectification, erasure or blocking, and damages. Our Data Protection Officer oversees compliance with the National Privacy Commission (NPC).

13. Service-partner data protocols

These protocols apply specifically to authorized service partners (human operators) accessing the platform to fulfill client campaigns on behalf of CallView.

13.1 Data sovereignty

Service partners acknowledge that all data accessed or generated via the platform, including lead lists, audio recordings, call transcripts, and enriched notes, is the exclusive property of CallView AI Inc. Partners have no ownership rights to this data and are prohibited from exporting, copying, or using it for any purpose other than authorized CallView fulfillment.

13.2 Clean-desk and data destruction

Upon termination of the service-partner agreement, the partner must certify the irreversible destruction of any local data caches, downloaded reports, or offline copies of client information. Retention of CallView data for use with other clients constitutes data theft and will be treated as such.

13.3 PII red line

Service partners are technically restricted and contractually prohibited from soliciting or recording sensitive financial personally identifiable information (credit-card numbers, Social Security numbers) over the voice channel. Any attempt to solicit this data is a severe violation and results in immediate termination.

13.4 Communication channels

To ensure a complete audit trail, partners are prohibited from contacting clients or leads via personal or unmonitored channels (for example, personal WhatsApp, Facebook Messenger, or personal email). Data exchange must occur within authorized secure channels (the platform or official CallView-operated messaging).

14. Cookies and analytics

We use cookies and similar technologies to operate the website, understand how it is used, and improve the experience. You can control cookies through your browser settings. Disabling certain cookies may affect site functionality. We may use analytics providers to understand aggregate usage patterns; these providers act on our behalf and may collect IP address, device identifiers, and pages viewed.

15. Children's privacy

Our services are not directed to children under 16, and we do not knowingly collect personal information from children under 16. If we learn that we have collected information from a child under 16, we will delete it.

16. Changes to this policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, provide additional notice. Your continued use of our services after changes take effect constitutes acceptance of the revised policy.

17. Contact us

If you have questions about this Privacy Policy, wish to exercise a data right, or need to reach our Data Protection Officer, contact us at support@callview.ai.